Organization Insights

Dynamics 365 has included a feature to allow you to view some collected statistics on various operations within your Dynamics CRM organization. Organization Insights can be installed into Dynamics 365 systems from Microsoft Appsource. The installation is painless but can only be applied to cloud based organizations that have been upgraded to Dynamics 365. By default, the Organization Insight dashboards are only available to System Administrators and Customizers.

After enabling this feature, a new Dashboard called "Organization Insights" will activate. This dashboard contains the following information

 

Total Active Users	Total number of active users (unique users) who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Total API Calls	Total number of API calls that were made by the Dynamics 365 instance for the selected time period.
API Success Rate	This chart shows the API success rate as percentage of total API calls that were made in the Dynamics 365 instance over the specified time.
Plug-in Executions	This chart shows how many plug-ins have been executed in the Dynamics 365 instance over the specified time.
Total Operations	This chart shows how many operations (create, update, deletes, reads) have occurred in the Dynamics 365 instance over the specified time.
Most Active Users (Changes)	List of most active users who performed an operation that caused a Create, Update, or Delete SDK call in the Dynamics 365 instance over the selected time period.
Top Plug-ins By Failures	This chart shows top 10 most failing plug-in in the Dynamics 365 instance over the specified time.
Total Active Users	Total number of active users (unique users) who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Total API Calls	Total number of API calls that were made by the Dynamics 365 instance for the selected time period.
Most Used Entities	Ten Entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Most Active Users (Reads)	List of most active users who performed reads (Retrieve and RetrieveMultiple SDK calls) in the Dynamics 365 instance over the specified time.
Total Page Requests	The number of page load requests for forms, dashboards, and reports. This is the count of requests received by the Dynamics 365 server. Pages that are cached while browsing won't be counted.
Most Active Users (Changes)	The top ten users who performed the most change operations (creates, updates, deletes) in your Dynamics 365 instance.
Total Operations	This chart shows how many operations (create, update, deletes, reads) have occurred in the Dynamics 365 instance for the selected time period.
Active Users Performing Specific Operations	Total number of active users (unique users) over time who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Active Users	Number of active users (unique users) in your instance who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update over time.
Most Active Users Performing Operations	List of most active users (unique users) over time who performed an operation that caused one of these SDK calls: Retrieve, Retrieve Multiple, Delete, Create, and Update.
Most Used Custom Entities	List of custom entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
Most Used OOB Entities	List of out-of-box entities which had the most Retrieve, Retrieve Multiple, Delete, Create, and Update SDK Calls.
System Jobs Pass Rate	This chart shows the system job’s pass rate as percentage of system jobs that were executed in the Dynamics 365 instance over the specified time.
System Jobs Throughput/Minute	This chart shows the average system jobs that have been executed per hour in the Dynamics 365 instance over the specified time.
Executions and Backlog	This chart shows the number of executions and the backlog for system jobs in the Dynamics 365 instance over the specified time.
Most Active Workflows	This chart shows top 10 executed workflows in the Dynamics 365 instance over the specified time.
Top Workflows By Failures	This chart shows top 10 failing workflows in the Dynamics 365 instance over the specified time. Click on a workflow to see the failures and their number of occurrences.
Plug-in Success Rate	This chart shows the plug-in pass rate as percentage of total plug-in executions that were executed in the Dynamics 365 instance over the specified time.
Plug-in Executions	This chart shows how many plug-ins have been executed in the Dynamics 365 instance over the specified time.
Average Plug-in Execution Time	This chart shows average time taken to successfully execute a plug-in in the Dynamics 365 instance over the specified time.
Most Active plug-ins	This chart shows top 10 executed plug-ins in the Dynamics 365 instance over the specified time.
Top Plug-ins By Failures	This chart shows top 10 failing plug-ins in the Dynamics 365 instance over the specified time.
Dynamics 365 Tenant Storage Utilization	This chart shows the storage used by all the Dynamics 365 instances of your tenant out of the total storage allocated to the tenant.
Storage By Dynamics 365 Instances (MB)	This chart shows the breakdown of the storage used by the Dynamics 365 instances of your tenant.
Top Tables By Size - Current Dynamics 365 Instance	This chart shows top 10 largest tables by size and their row count in the Dynamics 365 instance database.
Common Tables By Size - Current Dynamics 365 Instance	This chart shows the size and number of rows of some common tasks of tables in the Dynamics 365 instance database.
API Success Rate	This chart shows the API success rate as percentage of total API calls that were made in the Dynamics 365 instance over the specified time.
Total API Calls	This chart shows how many API calls have been made in total in the Dynamics 365 instance over the specified time.
Most Used API	This chart shows top 10 most executed API calls in the Dynamics 365 instance database.
API Calls	This chart shows how many API calls have been made over time in the Dynamics 365 instance over the specified time.

 

The available charts are customizable so that you can build custom Dashboard to meet your needs, but an additional feature will allow developers to extend the out of box charts to create their own charts.

Organization Insights will be helpful to system administrators looking for data about who is using CRM most effectively as well as which users might need some additional training to have the best experience.

The following are some of the screen shots of Organization Insights